General Information
General Assistance
Oncor HR Service Center
Website: oncor.ultipro.com
Email: oncorhr@ukg.com
Phone Number: 1.888.565.8803
Representatives available 7:30 a.m. - 5:30 p.m. CT
Oncor Benefits Site
Website: oncorbenefits.com/ee
Healthcare
Medical
Blue Cross Blue Shield of Texas (BCBSTX)
- Medical
- Member Rewards
- Consumer Medical
(Second Opinion/Surgical Support) - Health Advocacy Solutions
Website: bcbstx.com
Phone Number: 1.877.213.6898
Health Reimbursement Account (HRA)
Optum Financial
Website: ConnectYourCare.com
Phone Number: 1.877.292.4040
Flexible Spending Accounts (FSAs)
Optum Financial
Website: ConnectYourCare.com
Phone Number: 1.877.292.4040
Incentives/Wellness
Navigate Live Well
To review Incentive opportunities:
Website: oncorlivewell.com
Email: info@oncorlivewell.com
Phone Number: 1.888.596.6750
Oncor Benefits Site
Website: oncorbenefits.com/ee
Navigate
To receive or submit Physician Results Forms to receive incentives or participate in Oncor's Live Well Programs:
Navigate Live Well Website: oncorlivewell.com
Oncor Intranet: Live Well/Benefits
Phone Number: 1.888.596.6750
Email: info@oncorlivewell.com
Magellan Healthcare (Employee Assistance Program)
Magellan Healthcare (Employee Assistance Program)
Website: member.magellanhealthcare.com
Phone Number: 1.800.327.6608
Emergency Backup Care Support
Magellan Health
Website: member.magellanhealthcare.com
Phone Number: 1.800.327.6608
Life Insurance
MetLife
To Check a Claim Status:
Phone Number:
1.800.638.6420 (Option 2)
To Report an Absence Under FMLA (Family and Medical Leave Act):
Phone Number: 1.877.638.8269
To Report a Death Under the Life Insurance Plan to the Oncor HR Service Center:
Phone Number: 1.888.565.8803
Diabetes and Hypertension Support
Livongo
Website: welcome.livongo.com/oncor
Website Registration Code: ONCOR
Phone Number: 1.800.945.4355
Health Support
WW (formerly Weight Watchers)
To Register: ww.com/us/oncor
Phone Number: 1.866.204.2885
Chronic Back, Knee, Hip, Neck, or Shoulder Pain Treatment
Hinge Health
Website: hingehealth.com/oncor
Phone Number: 1.855.902.2777
Musculoskeletal & Joint Rehabilitation
Airrosti Rehab Centers
Website: airrosti.com
Phone Number: 1.800.404.6050
Physician Results Form
Navigate
Navigate Live Well Website: oncorlivewell.com
Oncor Intranet: Live Well/Benefits
Benefit Site: oncorbenefits.com/ee
Phone Number: 1.888.596.6750
Voluntary Benefits
Aetna Voluntary Plans
Website: myaetnasupplemental.com
Phone Number: 1.800.607.3366
Allstate Benefits
Whole Life Insurance with Long-Term Care (LTC) Benefits
Phone Number: 1.800.521.3535 (available Mon- Fri, 8 a.m. to 8 p.m. EST)
Norton Lifelock
Identity Theft Protection
Website: my.norton.com
Phone Numbers:
1.800.607.9174 (available Mon- Fri, 9 a.m. to 7 p.m. EST)
1.800.543.3562 (urgent after hours)