Information
General Info & Annual Enrollment
Oncor Benefits Center
Website: myhrconnection.oncor.com
Phone Number: 1.833.253.4927
Representatives available Monday through Friday, 8:00 a.m. - 5:00 p.m. CST
Benefits & Live Well
Website: https://intranet.corp.oncor.com
Website: oncorbenefits.com/ee
Healthcare
Medical
Blue Cross Blue Shield of Texas (BCBSTX)
- Medical Coverage
- 24-Hour Nurseline
- Gender Transition
- Mental/Behavioral Health
- Member Rewards
Website: www.bcbstx.com
Phone Number: 1.877.213.6898
Mental/Behavioral Health
BCBSTX
Website: www.bcbstx.com
Phone Number: 1.877.213.6898
My Medical Ally
Website: mymedicalally.alight.com
Phone Number: 1.888.361.3944
MDLive
Website: members.mdlive.com/bcbstx
Phone Number: 1.877.213.6898
Magellan Healthcare
Website: member.magellanhealthcare.com
Phone Number: 1.800.327.6608
Medical Decision Support
My Medical Ally: 1.888.361.3944
Website: mymedicalally.alight.com
Tobacco Cessation Program
Website: oncorbenefits.com/ee
Health Savings Account (HSA)
Fidelity
Website: netbenefits.fidelity.com/NBLogin
Phone Number: 1.800.544.3716
Health Reimbursement Account (HRA)
Optum Financial
Website: www.optum.com
Phone Number: 1.877.292.4040
Health Incentives
Live Well • Navigate
Participation, Incentive Calendar, Physician Result Form:
Website: oncorlivewell.com
Email: info@oncorlivewell.com
Family Support
Employee Assistance Program
Magellan Healthcare
- Mental/Behavioral Health
- Lifestyle Coaching
- Digital Emotional Wellbeing Program
- Nicotine Cessation Support
- Work-Life Services
- Financial Resources
Website: member.magellanhealthcare.com
Phone Number: 1.800.327.6608
Backup Care Support
Magellan Healthcare
Website: member.magellanhealthcare.com
Phone Number: 1.800.327.6608
Health Tools
Weight Management Support
WW
To Register: ww.com/us/oncor
Phone Number: 1.866.204.2885
BCBSTX
Website: www.bcbstx.com
Phone Number: 1.877.213.6898
Wondr Health
Website: wondrhealth.com/Oncor
Navigate Health Coaching
Phone Number: 1.888.596.6750
Diabetes and Hypertension Support
Teladoc Health (formerly Livongo)
Website: teladochealth.com/Smile/ONCOR
Website Registration Code: ONCOR
Phone Number: 1.800.Teladoc (835-2362)
Omada
Website: omadahealth.com/oncor
Phone Number: 1.877.213.6898
Muscular Pain Support
Hinge Health
Website: hinge.health/oncor
Phone Number: 1.855.902.2777
Airrosti Rehab Centers
Website: airrosti.com
Phone Number: 1.800.404.6050
Financial & Insurance
Thrift Plan and Pension
Fidelity
Website: netbenefits.fidelity.com/NBLogin
Phone Number: 1.866.602.0629
Life, AD&D, LTD
MetLife
To Check a Claim Status:
Phone Number:
1.800.638.6420 (Option 2)
- Funeral Planning
- Grief Counseling
Report Absence Under FMLA (Family and Medical Leave Act):
HR Help: 1.214.486.PAYS
Ask HR on My HR Connection
Report Death Under the Life Insurance Plan:
Phone Number: 1.888.565.8803
Flexible Spending Accounts (FSAs)
Optum Financial
- Health Care
- Dependent Care
Website: www.optum.com
Phone Number: 1.877.292.4040
Other Insurance
Voluntary Insurance
Aetna Voluntary Plans
Accident, Critical Illness, Hospital Indemnity
Website: www.myaetnasupplemental.com
Phone Number: 1.800.607.3366
Allstate Benefits
Whole Life Insurance with Long-Term Care (LTC) Benefits
Phone Number: 1.800.521.3535 (available Mon- Fri, 8 a.m. to 8 p.m. EST)
Identity Theft Insurance
Norton Lifelock
Website: my.norton.com
Phone Numbers:
1.800.607.9174 (available Mon- Fri, 9 a.m. to 7 p.m. EST)
1.800.543.3562 (urgent after hours)